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Return Requests At After Nine Collection, we want you to shop with confidence.
We offer return options based on product eligibility.
Standard Returns: 5 Calendar Days Eligible items may be returned if a request is submitted within 5 calendar days of delivery.
Extended Returns: 30 Calendar Days Select eligible items qualify for an extended 30-calendar-day return window from the date of delivery.
Products eligible for extended returns will be clearly identified on their product pages.
How to Request a Return To initiate a return, email support@afterninecollection.com with your order number and reason for return.
Once approved, our customer support team will provide return instructions and the applicable shipping deadline.
Please do not return merchandise without prior authorization.
Return eligibility is subject to the conditions and exclusions outlined in this policy.
Nothing in this policy limits rights provided under applicable law.
Return Eligibility To be eligible for return, merchandise must be: New and unworn Unwashed and unaltered In its original condition With all original tags attached In its original garment or product packaging, when applicable Items that do not meet these eligibility requirements may be denied a return, subject to applicable law.
After Nine Collection reserves the right to inspect returned merchandise before issuing a refund.
Returning an Approved Item All return requests are reviewed and coordinated directly through After Nine Collection.
Once you submit a return request, our customer support team will review your order, confirm eligibility, and arrange return authorization when applicable.
Standard Returns (5-Day Window) Standard return requests must be submitted within 5 calendar days of delivery.
Once approved, customers will receive return instructions and a specific shipping deadline.
Returns must be shipped by the deadline provided in the authorization instructions.
Extended Returns (30-Day Window) Eligible extended return requests must be submitted within 30 calendar days of delivery.
Once approved, customers will receive return instructions, including any applicable prepaid shipping label and return shipment deadline.
Important Return Instructions Do not return merchandise without prior authorization.
Follow the return shipping deadline provided by After Nine Collection.
Retain your shipping receipt and tracking information.
Use the prepaid return label when one is provided.
Returns shipped without authorization or outside the specified deadline may be declined, subject to applicable law.
After Nine Collection is not responsible for packages lost or damaged during customer-arranged return shipping, except where required by applicable law.
Return Shipping Return shipping arrangements depend on the product's return eligibility.
Standard Returns (5-Day Window) Customers are responsible for return shipping costs for standard returns unless otherwise required by law.
Extended Returns (30-Day Window) Eligible extended returns shipped from addresses within the 48 continental United States qualify for a complimentary prepaid return shipping label.
Once your return is approved, After Nine Collection will provide the prepaid label and instructions for returning your merchandise.
Free return shipping is not available for all products or shipping destinations.
Damaged, Defective, or Incorrect Items If you receive damaged, defective, or incorrect merchandise, please contact support@afterninecollection.com before returning the item.
We will review the issue and provide appropriate return instructions, including applicable shipping arrangements, at no additional cost to you where required by law.
Original Shipping Charges Original shipping and handling charges are nonrefundable for standard returns unless otherwise required by applicable law.
Please do not send merchandise back without receiving return authorization.
Restocking Fees After Nine Collection does not charge a standard restocking fee on eligible returns.
Returned merchandise must meet the eligibility requirements outlined in this policy, including being unworn, unwashed, unaltered, and returned with original tags and applicable packaging.
Items returned in a condition that does not meet these requirements may be declined after inspection, subject to applicable law.
If a return does not meet the approved return conditions, our customer support team will contact you regarding the available resolution options.
No restocking fee will be deducted from an eligible refund.
This policy does not limit any rights or remedies available under applicable consumer-protection laws.
Exchanges We do not offer exchanges at this time.
If you would like a different size, color, or style, please place a new order.
If your original purchase is eligible for return, you may submit a return request in accordance with this policy.
Placing a new order does not automatically approve or extend the return window for your original purchase.
Final Sale Items Certain merchandise is considered final sale and is not eligible for standard returns or exchanges.
Final sale categories include: Jewelry Gift cards Items specifically marked "Final Sale" on the product page before purchase Final sale merchandise cannot be returned due to a change of mind, incorrect size selection, or personal preference.
Any final sale designation will be clearly disclosed on the applicable product page before purchase.
Damaged, Defective, or Incorrect Items If a final sale item arrives damaged, defective, or incorrect, please contact support@afterninecollection.com .
We will review your concern and provide an appropriate resolution in accordance with applicable consumer-protection laws.
Final sale restrictions do not limit any rights or remedies provided by law.
Damaged, Defective, Incorrect, or Missing Items Please inspect your order upon delivery.
If your order arrives damaged, defective, incorrect, or with an item missing, please contact us at support@afterninecollection.com within 3 calendar days of delivery .
Please include: Your order number A description of the issue Clear photos of the merchandise, when applicable Photos of the packaging, when applicable Photos may be required to help us review and process your claim.
We will review the reported issue and provide an appropriate resolution based on the circumstances.
Please do not return damaged, defective, or incorrect merchandise before receiving instructions from our customer support team.
This reporting timeframe does not limit any rights or remedies available under applicable consumer-protection laws.
Refunds Once your approved return has been received and inspected, After Nine Collection will notify you of the refund decision.
Refund Processing Approved refunds will be processed as promptly as possible following inspection and approval.
Processing times may vary depending on the returned merchandise and the time required to complete the return review.
Refund Method Approved refunds will be issued to the original payment method used at checkout.
After Nine Collection does not charge a standard restocking fee on eligible returns.
Original shipping and handling charges are nonrefundable for standard returns unless otherwise required by applicable law.
Refund Confirmation You will receive an email notification once your refund has been issued.
Additional time may be required for your bank, credit card company, or payment provider to post the refund to your account.
Ineligible Returns Merchandise that does not meet our return eligibility requirements may be denied a refund, subject to applicable law.
If your return does not qualify, our customer support team will contact you regarding the available resolution options.
Nothing in this policy limits your rights under applicable consumer-protection laws.
Start a Return To request a return, please contact After Nine Collection at: support@afterninecollection.com Include the following information: Your order number The item you wish to return Your reason for requesting a return Photos, if the item arrived damaged, defective, or incorrect Return Request Deadlines Standard Returns: Within 5 calendar days of delivery.
Extended Returns: Within 30 calendar days of delivery for eligible merchandise specifically identified as qualifying for extended returns.
All return requests are subject to review and approval based on our return eligibility requirements.
Once your request has been reviewed, our customer support team will provide return authorization, shipping instructions, and the applicable return shipping deadline.
Eligible extended returns within the 48 continental United States may qualify for a complimentary prepaid return shipping label.
Please do not ship merchandise back before receiving return authorization.
For additional assistance, contact support@afterninecollection.com .
Thank you for shopping with After Nine Collection.
We appreciate your trust and look forward to helping you shop with confidence.
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